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Have questions or need more information?

We’re here to help! Reach out to us through our contact form, give us a call, or visit us in person. The team at Basin Climbing & Fitness is always ready to assist you and ensure you have the best experience possible. Let’s connect and ascend together.

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Office

Come say hello at our main office.

Frequently Asked Questions

Becoming a member at Basin gives you unlimited access to our climbing walls, fitness studio, and group classes. You’ll also enjoy discounts on merchandise, priority booking for events, and access to exclusive member-only events.

Basin Climbing and Fitness offers various membership options, including:

  • Weekly Memberships: Unlimited access to climbing, fitness, and yoga for a flexible seven-day period
  • Annual Memberships: unlimited access to climbing, fitness, and yoga for the entire year, plus exclusive member benefits and savings.
  • Day Passes: For those who want to climb occasionally without committing to a membership.

Yes, Basin Climbing and Fitness offers a day pass for new visitors. This allows you to experience the facilities and decide if it’s the right fit before committing to one of our membership packages.

You can sign up for a membership:

  • Online through our website.
  • In-person at the gym’s front desk, where our staff can help you choose the best membership option.

If you need to cancel or freeze your membership:

  • Cancelation: You can cancel your membership anytime with a notice period, typically 30 days.
  • Freeze: Memberships can be frozen for up to 90 days for a fee of $2 per week, perfect for when you’re away or need a break.

Yes, we offer 10% off memberships for:

  • Students
  • Educators
  • First responders
  • Military personnel 

 

Be sure to bring valid identification to take advantage of these discounts.

You can update your billing information or make changes to your membership:

  • Online through your account on our website.
  • In-person at the front desk with one of our staff members.

Yes, members can bring guests. Depending on your membership type, you might have guest passes included, or you can purchase discounted guest passes.

Stay informed about upcoming events and promotions by:

  • Subscribing to our newsletter: Receive regular updates via email.
  • Following us on social media: We post about events and promotions regularly.
  • Checking the gym’s bulletin board: Updated information is always available at the gym.