Privacy Policy

Effective Date: May 14, 2026

Basin Climbing and Fitness ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or use the Basin Climbing mobile app.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

  • Register for an account or membership
  • Make a purchase or booking
  • Sign up for our newsletter or communications
  • Participate in our programs, events, or classes
  • Contact us with inquiries
  • Sign in to or use the Basin Climbing mobile app
  • Submit feedback or messages through our app, including conversations with our virtual assistant

This information may include your name, email address, phone number, billing address, payment information, and other details necessary to provide our services.

1a. Information We Collect Through the Mobile App

When you use the Basin Climbing mobile app, we may also collect or process:

  • Authentication identifiers — your email address or phone number, used to sign you in via a one-time code (we do not store passwords)
  • Account identifiers — your member ID and check-in barcode, retrieved from our gym management system to display in the app
  • Device push notification token — if you choose to allow notifications, an anonymous device identifier provided by Apple or Google so we can send notifications about your rewards and gym updates
  • App feedback — any messages you submit through the app's feedback feature
  • Chat messages — text you type when interacting with our in-app virtual assistant
  • Device platform information — basic device type (e.g., iPhone, Android) so we can support the app

We do not collect your location, contacts, photos, browsing history, or use any third-party advertising or behavioral analytics services in the mobile app.

2. How We Use Your Information

We use the information we collect to:

  • Process your transactions and manage your memberships
  • Communicate with you about your account, bookings, rewards, and our services
  • Send you marketing communications (with your consent)
  • Authenticate you when you sign in to the mobile app
  • Send you notifications about your rewards, building closures, or special events (with your permission)
  • Respond to messages and feedback you send us
  • Improve our website, app, services, and customer experience
  • Comply with legal obligations

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

  • Service providers that help us operate our business, our website, and our app, including payment processors, email and SMS delivery services (Twilio, SendGrid), our app's backend hosting and database providers (Heroku, Neon, Supabase, Amazon Web Services), and the providers of Apple Push Notification Service and Google Firebase Cloud Messaging used to deliver app notifications
  • Legal authorities when required by law

These service providers process information only on our behalf and under appropriate confidentiality and security obligations.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encrypted connections, secure token-based authentication for the mobile app, and limited employee access to personal data.

5. Your Rights

You have the right to:

  • Access and review your personal information
  • Request corrections to your information
  • Request deletion of your information
  • Opt-out of marketing communications
  • Disable push notifications at any time through your device settings

5a. Deleting Your App Account

You can delete your Basin app account directly from the app: open the app, sign in, and tap "Delete my account" on the home screen. This permanently removes your sessions, push notification settings, and the contact information attached to any feedback you've submitted. Your underlying gym membership and member record are not affected by this action — to make changes to your gym membership, contact us at info@basinclimbing.com or visit the front desk.

6. Cookies and Tracking

We use cookies and similar tracking technologies on our website to enhance your experience, analyze usage patterns, and deliver personalized content. The Basin Climbing mobile app does not use third-party tracking SDKs and does not track you across other apps or websites.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

8. Children's Privacy

Our website and online services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through these channels. Family memberships at Basin may include minors, in which case the parent or legal guardian provides any required information for the minor as part of our gym membership process. The Basin app displays family member information (such as a child's check-in barcode and earned rewards) to the parent or guardian who is signed in. Children under 13 are not invited to create their own app accounts.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the effective date.

10. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Basin Climbing and Fitness 650 Alliance Parkway, Hewitt TX 76643 info@basinclimbing.com